Please read this document carefully, as these General Terms and Conditions (hereinafter, “Terms”) constitute a binding agreement and govern the contractual relationship between E Sports Tickets Hub LIMITED (hereinafter, “Company”) through its eSports Tickets App (hereinafter, “App”), and you as the user of the App, who download it its device and customer of the Company’s services (hereinafter, “User”).

This Terms contains important information regarding payments, refunds, restricted events, provisions for dispute resolution, including binding arbitration.

When we say the Company “may,” has the right, is permitted, is authorized, or is allowed to do something in this Terms, it means we may, but are not obligated to, exercise the applicable rights or options or take the applicable action, as we determine in our sole discretion. Any determinations, decisions, or beliefs by us under this Terms may be made by us in our sole discretion. As used in this Terms, “including” means “including, but not limited to”. When this Terms says that you “will” take an action, this means that you are agreeing to take the action and that you must take that action.

1. Who We Are.

1.1 About Us.

We’re an online ticket platform service dedicated to sale:

1. tickets for online skill-based gaming apps, e-Games and other online events, and


2. in-game currency associated with the User’s private accounts in game platforms and apps.

The Company is a Maltese corporation with its principal place of business at level 2b Centris Business Gateway II Triq Is-Salib Tal-Imriehel Zone 3, Central Business District, Birkirkara CBD 3020, Malta. When this Terms mentions “Company,” “we,” “us,” or “our,” it refers to E Sports Tickets Hub LIMITED. and each of its directors, agents, partners, and employees.

If you have any queries concerning the Terms you may use the forms available and/or contact us via the email address support@esportstickets.io.

For more information, E Sports Tickets Hub LIMITED has a website located at the URL http://esportstickets.io/.

1.2 Company Services.

We sell tickets to participate in online gaming tournaments and associated products like gaming currency and virtual goods on behalf of the online gaming platforms promotors. By “Promoter” or “Promoters” we refer to the persons and/or companies organizing or holding the tournaments and/or who provide us with tickets and/or associated products to sell. By “Event” we refer to the tournaments and online events to which the ticket or virtual currency and/or good is linked.

In these Terms we refer to “Articles” as all manner of products that go on sale (such as tickets, gaming currency, virtual goods and other packages).

In order to buy an Article(s) from us you must be at least 18 years of age and have a valid payment method issued in your name. The User states that he/she is of legal age (above the age of 18 years or the legal of its residence region) and has the legal capacity needed in order to perform a transaction for the services offered over the App according to the Terms set forth below, which the User declares he/she understands and agrees to.

If minors perform a transaction, permission from the parents or legal guardians will be needed to allow them to use the service ordered. The User is the sole party liable for the veracity and accuracy of the data provided to the Company during the reservation and/or selling process.

2. Purchase Terms

2.1 Purchase

Any purchase of an Article(s) of ours is governed by these Terms.

2.2 Validation

Your purchase agreement for an Article becomes effective as soon as we confirm your purchase, and it terminates upon the finalization of the Event for which you have purchased the Article (in case of Tickets) or the use of the game currency or virtual goods on its corresponding platform/app.

All purchases are subject to valid payment methods and/or verification and other security checks. Your transaction may be cancelled if it is not possible to successfully complete the verification process.

2.3 Restrictions and unauthorized use

Users undertake not to obtain or try to obtain any type of Article through unauthorised use of any robot or automated device or by any other unauthorised or unlawful activity. We reserve the right to cancel any transaction we have reason to suspect has been performed in breach of these provisions without issuing users with prior warning, and all Articles purchased in such transactions shall be cancelled.

We reserve the right to cancel any reservation or purchase we have reason to suspect has been made in a fraudulent manner.

2.4. Scope

Game Currency and/or Virtual Goods may only be used for the specific app, game or Event for which they were purchased unless we say otherwise at the time of purchase. They have no real-world value and are not equivalent to money, even if such currency is labelled with the dollar sign. These values are presented for entertainment purposes only.

3. Delivery

Those Articles that are digital items will be available for the User to collect them once the purchase is complete and the User has received the confirmation email.

The final purchasing screen and the confirmation email will tell you the options available to you for collecting your Articles.

Regarding Game Currency, they will be automatically transferred to the wallet account provided by the User during the purchase process.

In case of any problem due to delivery process, the User may contact us via the email address support@esportstickets.io.

4. Methods of payment

We accept the following credit cards: Visa, Mastercard and American Express, regardless of the bank or card type (credit/debit). Also, we accept major crypto currencies, according to the terms stated below in this same Clause.

To facilitate payments for you, we partner with third-party payment processors (“Payment Processor Partners”).  We reserve the right to contract with additional third-party payment processors in our sole discretion to process any and all payments associated with any of the Articles.

You and we are subject to the rules and regulations of our Payment Processor Partners. In certain cases, you may be required to enter into separate agreements with our partners (“Payment Processor Agreements”) to receive payments.  Such Payment Processor Partners may impose additional terms and conditions governing payment processing. You are responsible for abiding by such terms. We further disclaim any liability associated with your violation of such terms.

The ticket sales system uses a secure server and the latest encryption technology.

Payment with cryptocurrencies will be made through the payment platform managed by Coinbase https://www.coinbase.com/ (hereinafter, “Crypto Platform”) the User accepting their privacy policy and general conditions when making the payment through said platform. For clarification purposes, the data entered by the User on this platform will not be transferred or made available to the Company by the Crypto Platform that manages the payment platform.

The cryptocurrencies with which the User can make the payment of their order will be those catalogued by the Crypto Platform as valid cryptocurrencies to be used as a form of payment (hereinafter, “Valid Cryptocurrencies”). The User understands and accepts that the circumstance may arise that some of the cryptocurrencies in their possession are not valid Cryptocurrencies, making it impossible to use them as a form of payment for orders placed on the App.

Crypto Platform will show the purchase price in the valid Cryptocurrency chosen by the User. Please note that the purchase prices for the order may vary depending on the country and the valid Cryptocurrency that has been chosen. When the User completes and confirms the payment, they accept that they agree with the price proposed by the Crypto Platform.

The User accepts and acknowledges that cryptocurrencies as a means of payment have high volatility, which may affect fluctuations. The Company are exempt from any responsibility in this regard at all times.

The Company will not charge, nor pass on to the User, any charge or commission for the processing of the payment of the order in valid Cryptocurrencies.

5. Prices and expenses

Purchases you make from us may give rise to administration costs for each Article and non-refundable delivery expenses for each order, although these will be detailed prior to beginning the purchase process.

6. Cancellations

If you have purchased an Article, you will not be entitled to cancel your purchase, taking into account that the Company sells Articles through an online platform based on services, acting as intermediary between the User and the Promoter’s online platform/app hosting the Event and/or where the virtual currency applies.

7. Articles

Any Article the User purchases from us will continue to be the property of the Promoter, constituting a personal revocable license that may be withdrawn, refusing admission at any time. If this takes place, the User will be refunded the sales price of the Article withdrawn from he/she or for which admission is refused (including all Article administration costs, although excluding order processing fees).

Once you receive your Article, keep it in a safe place and with the appropriate technical measures taking in consideration the digital threats that a digital Article may imply, special with Game Currency and Virtual Goods. We do not accept any liability for lost or stolen Articles.

It is your responsibility to check your Articles. Errors cannot always be rectified, although prior to the start of your transaction you will be informed about the technical methods available to you in order to spot and rectify errors in introducing data.

You are entitled exclusively to an Article of a value that corresponds to that indicated at your receive.

The Company is exempt and has no liability if the User is unable to attend an Event or decision not to use Game Currency or Virtual Goods according to their own regulation (each Promoter’s terms and conditions).

8. Prohibitions

When buying Articles from us, the number or import you can buy may be limited to a specific number or import for each Event or Promoter according to the terms and conditions stipulated by the Event or the Promoter.

The limitation will be stated on the initial purchase page and is checked on each transaction. This policy, if applicable, applies in order to prevent malpractice in the purchasing of Articles. Articles may be limited to a maximum amount per person, per credit card and, for some Events, a restriction may apply to each Promotor. We reserve the right to cancel purchased Articles exceeding this number or import without prior warning.

Articles may be sold with specific restrictions on access and use, for instance a number of limited Events. When this is the case, the restriction shall be specified on our App or the User will otherwise be notified before or when buying the Articles. It is User’s responsibility to ensure that he/she reads all notifications posted on our App.

The User is not allowed to resell or assign the Articles if this is prohibited by law or the Promoters’ terms and conditions.

Any Article cannot be used for advertising, promotion or competition purposes, nor in draws, unless the User seeks express permission in writing in a reliable manner from the Promoter. However, even if permission is granted, use of our trademarks and other intellectual and industrial property will also require prior consent from us.

9. Events

In case of cancellation or change of date of an Event (even though not all Events are scheduled, some of them could be accessible any time according to Promoter’s terms and conditions), we will use all the means that are reasonably available to us to notify you the cancellation as soon as we receive the corresponding authorization from the Promoter. The Company, in case of any change that occurs in an Event, undertakes to:

• Publish it on its App as soon as it becomes aware of it, in order to keep users duly informed.


• Send a message to the email address or an SMS to the mobile phone number indicated by the User at the time of purchase informing about said changes.


• Company will inform the User about the procedure to proceed with the refund of the amount.

You should be aware that the published starting times of Events are subject to change.

Articles are sold notwithstanding the Promoter’s right to alter or vary the program owing to Events or circumstances reasonably beyond their control, without them being required to refund sums paid or exchange the Articles, unless such a change constitutes a major alteration in accordance with the provisions of section “Refunds”, whereby the stipulations of said article shall be applicable.

10. Refunds

10.1 Non-refundable policy

By default, no refunds will be accepted for any purchased Article on this App.

However, exception for online Events’ tickets connected to a predetermined schedule applies, as long as it has been expressly specified in the purchase order (in that case, clause 10.2 applies).

10.2. Specific refunds terms

At times, Events that have a specific schedule may be cancelled, the date changed, or any other major changes made to the Event by the Promoter for a variety of reasons. Please contact us for specific indications in this regard. Once a Ticket has been purchased, the amount may not be refunded or changed, except in circumstances stipulated in current legislation.

Not being able to participate an Event and/or use Game Currency and Virtual Goods, or making a mistake in purchasing the Articles shall not constitute grounds for a refund. Users are not entitled to exercise the right to withdrawal or termination in accordance with applicable regulations on consumer affairs and retail trading.

Cancellation: if an Event is cancelled (not the same as a change of date), you will be offered a refund for the sales price of your ticket(s), including administration costs for each ticket. If an Event takes place over a number of days and one or more days are cancelled (but not the entire Event over all planned days), a partial refund may apply solely to the day(s) for which the Event was effectively cancelled.

As a distributor, the Company may solely and exclusively cancel tickets and, accordingly, proceed to refund the amount paid when we receive an express order from the Promoter of the Event in the case of cancellations, date changes, and so on.

Change of date: unless specified otherwise for a specific Event, if the date of an Event is changed, you will be offered tickets (whenever available) for the same value as those reserved in your original tickets. If you are unable to participate in the Event on the new date, you will be offered a refund for the sales price of your ticket(s), including administration costs for each ticket. You should inform us if you are unable to attend the Event on the new date within the deadline we stipulate; otherwise, we may confirm your reservation for the new date, and you will not be entitled to demand a refund.

Substantial alteration: If an Event is substantially altered, you may choose to confirm your corresponding order for the altered Event or request a refund (from the sale price of your ticket(s), including the corresponding booking fees per ticket.) In case that you do not notify us of your decision within 72 hours of notification, we will understand that you choose to return. A “substantial alteration” is a change that makes the Event differs substantially from the Event that could generally and reasonably expect ticket buyers.

In order to request your refund, send a written petition to: support@esportstickets.io (or any other email address we convey to you). You should enclose your unused tickets and follow any other indications we have given you. For accounting purposes, we will need to receive your unused tickets within 28 days following the date of the cancelled Event.

In the event of a cancellation, refunds can be made within a period of fifteen days following the date on which the suspension of the Event is publicly announced by the Promoter. Once this period has elapsed, no refunds will be accepted.

The refund of the amount paid for the tickets will be made automatically to the account with which the purchase was made within a period of approximately 3 to 15 business days. If you wish to check the status of your purchase, check your App profile status.

The refund will be effective within a period of 3 to 10 business days after you have been notified by us. In order to check the payment, you should get a statement of the payment platform you used when you made the purchase.

These Terms do not and shall not affect your legal rights as a consumer. For further information about your legal rights, please contact your national consumers Agency or Authority.

Unless when prior sections are applicable, once they have been purchased, tickets may not be exchanged or refunded.

11. Intellectual and industrial property rights

References to commercial or registered names and trademarks, logos or other distinctive signs, copyrights patents are owned by the Company, or it has the legal license to do so from other third parties with which the Company collaborates (for instance, the Promoters).

12. Disclaimer

THE USER DECLARES THAT IT HAS (I) RECEIVED ALL SUPPORT AND INFORMATION NECESSARY TO UNDERSTAND THE SCOPE OF THIS TERMS AND ITS PRIVACY POLICY.

In no case will the Company be responsible for the inappropriate, harmful or illegal use that the User, or third parties linked to it, make of the Articles. The conformity of the Company with the User’s performance will not be presumed in any way unless it has been expressly stated.

In that sense, the User shall indemnify and keep indemnified the Company against all liabilities, damages, losses, costs and expenses suffered or incurred by the Company and arising directly or indirectly as a result of any breach by the User of these Terms.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY (AND ITS SUBSIDIARIES, SUPPLIERS OR LICENSORS OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, OR AGENTS) SHALL NOT BE LIABLE TO THE USER OR ANY OTHER PERSON LINKED WITH IT FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR INCIDENTAL DAMAGES, ARISING OUT OF THE ARTICLES USAGE BY THE USER INCLUDING LOSS OF PROFITS OR LOSS OF GOODWILL, HOWEVER, CAUSED AND ON ANY THEORY OF LIABILITY, ARISING IN ANY WAY OUT OF THESE TERMS OR THE TERMINATION THEREOF, WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, AND WHATSOEVER FOR ANY REASON RELATED TO THESE TERMS.

THE TOTAL AGGREGATE LIABILITY OF THE COMPANY AND RELATED PERSONS, FOR THE CLAIMS ARISING FROM THE FULFILMENT OF THESE TERMS, AS WELL AS THE NON-CONTRACTUAL CIVIL LIABILITY TO THE USER, SHALL NOT EXCEED IN ITS WHOLE THE PRICE PAID TO THE COMPANY OR FOR THE ARTICLES AND WILL NOT INCLUDE IN ANY CASE DAMAGES DERIVED FROM THE LOSS OF PROFITS, CONSEQUENTIAL DAMAGES, OR ANY OTHER COST OR LOSS OF ANOTHER NATURE.

The Company will not assure or warrant that the Articles will work properly, as they depend only and exclusive of the Promoters terms and conditions, as it exceed the Company’s control.

14. Data protection

The Company undertakes to comply with the Regulation E.U. 2016/679 (General Data Protection Regulation).

The data collected to subscribe to these Terms will be collected and processed in a lawful, truthful, transparent, appropriate, pertinent, limited, accurate and up-to-date manner. According to these, the only personal data that will be the name, surname, billing direction, legal age and payment information.

These are strictly necessary for the Terms correct execution and will be processed to meet its commitments. They will not be transferred to third parties, except the Promoters (if it is necessary and stated during the purchase procedure (ii) there is a legal obligation and (iii) those kept by the Company during the legal periods established by current regulations.  No automated decision-making, including profiling, will be processed by the Company.

If the User resides in the UE or the EEE, its personal data will be stored in the Company’s outsourced European servers.

The User may exercise access rights and erasure, among others, and file a claim with the competent Supervisory Authority if it considers that its rights have not been adequately attended.
TO KNOW MORE, SEE PRIVACY POLICY.

15. Queries and complaints

If you have any query or complaint in relation to your purchase, please contact us quoting the order number provided to you on completing the order process, in our help page or directly via our contact form.

In view of the fact that we sell Articles on behalf of Promoters, we may need to contact them to gain further information before responding to a complaint from you. Some complaints may take up to 28 days to solve; however, we will contact you at the earliest possible opportunity.

If any conflict arises, we will try to deal with queries in a diligent manner and negotiate in good faith, seeking a compromise that is fair and balanced according to your interests, ours and those of the Promoter.

In any case, you can also go to the Platform for the resolution of disputes for online purchases from the European Union in order to resolve any complaints you may have about your purchase at the following link https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

16. Miscellaneous

These Terms are governed by the Maltese law and any conflict arising from a transaction with the Company shall be subject to the exclusive jurisdiction of the Maltese courts.

If any stipulation set out in these Terms is declared as ineffective or rendered null and void, either in full or in part, the ineffective or annulled provision or part thereof shall only affect the provision or part thereof in question, whereby the remaining Terms shall continue to be effective, and it shall be deemed that the provision or part thereof in question had not been originally established.